The following discussion provides information about some of the more common uses of the CallPilot voice messaging system. A printable quick reference guide in pdf format is also available.

Once you have subscribed to a voice messaging mailbox you can begin receiving messages. The message-waiting lamp on the telephone should light when a new message is available. IMPORTANT: If more than one mailbox associated with your phone is active, the CallPilot cannot identify which mailbox has a message waiting. If any of the voice mailboxes associated with the room telephone number has an unread message waiting, the lamp will remain lit. The only way to know if your particular mailbox has a message is to check.

To listen to your voice messages or to perform other messaging functions:

• Dial the voice mail access number (4316) from your room phone or any campus telephone. You may also access voice mail from an off-campus phone by calling 269-4316.
• At the mailbox prompt, enter your four- or five-digit mailbox number followed by the # button.
• When prompted, enter your mailbox password followed by the # button.
• If you have any new messages, the CallPilot attendant will indicate the number of new messages and will play them in sequence. If you do not have new messages, the CallPilot attendant will tell you, and will start playing any old messages. If you have no messages, the CallPilot attendant will tell you.
• When you have finished listening to messages or performing your other messaging tasks, press 83 to exit CallPilot.

The following table summarizes some of the more common commands you may wish to use to listen to messages or perform other CallPilot functions.

Keypad Commands	Message Commands
1 = Skip backward	71 = Reply
2 = Play/listen	73 = Forward
3 = Skip forward	76 = Delete
4 = Previous message	79 = Send
5 = Record	7* = Message help
6 = Next Message	Mailbox Commands
9 = Call Sender	83 = LOGOFF
0 = Operator	8* = Message help
# = Stop/End/Enter

After you have dialed into CallPilot, you can change your CallPilot password by following these steps.

1. Press 84
2. Enter old password
3. Press #
4. Enter new password
5. Press #
6. Reenter new password
7. Press #

You can change the name you recorded when you subscribed to your mailbox. After you have dialed into CallPilot, follow these steps.

1. Press 82
2. Press 9
3. Press 5
4. State your full name (and extension or mailbox number, if you wish)
5. Press #

In addition to your personal verification/name, CallPilot offers you three optional greetings that can be used to provide information to callers.

Your external greeting will be played when a call that originates from an off-campus telephone is forwarded to voice messaging. If you would like to have a custom greeting for off-campus callers, record your external greeting.

1. Press 82
2. Press 1
3. Press 5
4. Record greeting
5. Press # to stop recording
6. Press 2 to review greeting

Your internal greeting will be played when a call that originates from a campus telephone is forwarded to voice messaging. If have an external greeting but you do not record an internal greeting, your external greeting will be used. If you would like to have a custom greeting for on-campus callers, record your internal greeting.

1. Press 82
2. Press 2
3. Press 5
4. Record greeting
5. Press # to stop recording
6. Press 2 to review greeting

A temporary greeting can be used when you have a short-term change and you wish to share that information with callers. For example, you might use a temporary greeting to inform callers when you are away from campus for a weekend or if you expect to be busy for a day or two and will not be able to return calls. With a temporary greeting you can set a date and time when the greeting will expire. Your temporary greeting will be played in place of your internal and external greetings, if you have them recorded. However, once the temporary greeting expires, your regular greeting will resume. If you would like to record a temporary greeting, do the following.

1. Press 82
2. Press 3
3. Press 5
4. Record greeting
5. Press # to stop recording
6. Press 9 to set expiry date/time (follow prompts)

The internal, external and temporary greetings are optional. If you do not wish to record these personal greetings, a standard announcement and your personal verification/name will be used to identify your mailbox to callers.

It is always best to exit CallPilot by pressing 83 when you have finished your voice messaging session.

Your phone will automatically forward to voice mail if the line is busy or there is no answer after four rings. However, you may manually forward your phone to voice mail by following these instructions:

Lift handset
Press *8
Hang up

To cancel forwarding:

Lift handset
Press #8
Hang up

If you have any questions about student voice messaging or telephone use, contact Julie Eccles at ext. 4901.